Saturday, January 25, 2014

The 7 Deadly Email Sins For Your Psyche

This is from Science 2.0:
... You could be damaging your mental health and that of their colleagues too, according to Kingston University occupational psychologist Dr. Emma Russell.
Russell says she has identified 7 deadly email sins that can lead to 'negative repercussions' if not handled correctly. Some of the worst habits include 'ping pong' messages back and forth and 'read receipts', which accompany every missive sent, the study, looking into which email practices stress employees out, found. 
Russell analyzed 28 email users across different companies to see which habits had positive and negative influences on their working lives. She these 7 habits which can be positive if used in moderation but are likely to have a negative impact if not handled correctly:

1. Ping pong - constant emails back and forth creating long chains
2. Emailing out of hours
3. Emailing while in company
4. Ignoring emails completely
5. Requesting read receipts
6. Responding immediately to an email alert
7. Automated replies

Responding to out of hours emails, for instance, may make an employee look keen but it can also mean workers find it difficult to switch off, according to presentation. “This puts pressure on staff to be permanently on call and makes those they are dealing with feel the need to respond,” Russell explained. “Some workers became so obsessed by email that they even reported experiencing so-called ‘phantom alerts’ where they think their phone has vibrated or bleeped with an incoming email when in fact it has not. Others said they felt they needed to physically hold their smartphone when they were not at their desk so that they were in constant email contact.” ... 
Some [practices] create a problem for the sender rather than the receiver, she said, as they can lead to them giving out the wrong impression or not remaining in control of what they are doing.  For example having email alerts switched on and responding to email immediately can have positive benefits if one wants to show concern to the person who has emailed them.

However, it may have negative repercussions in terms of the sender feeling that responding to emails is taking them away from other tasks and impacting on their sense of well-being. ...